New county hotel review ( Room 17) ” Well located, homely hotel lacking a few mod cons and luxury” (7.5/10)
The Good
” great value, friendly staff”
” good provisions including hairdryer and mirror”
” central location and clean room service”
” warm and homely atmosphere and decor”
The Bad
” TV was a little small and lack of luxury tea provisions left things slightly basic”
” There did not seem to be many facilities e.g gym or pool”
” limited number of hangers between guests”
” fans instead of air con for very hot days”
” no lock on bathroom door”
Atmosphere
The atmosphere was highly pleasant and peaceful with modern touches yet a traditional cosy feel. Staff on checkin were so bubbly and enthusiastic it made my stay good from the word go.
Chilling in your room
The room was of good size with 2 singles. Multiple fans were provided which were highly welcome due to the warm weather conditions. The TV was quite small for the size of the room with limited screen size which should ideally be larger. The TV service however was consistent which was certainly a strong positive. This was better than the roundhouse in Bournemouth which was intermittent for example. The tea facilities were clearly set out with a choice of sugars including both brown and white types. No sweeteners were provided or choice of teas which was a shame. No tea biscuits or little extras were supplied. A reasonable number of 4 sachets of pg tips and plenty of milk was provided which was sufficient for me to make plenty of tea.
For 2 guests 5 clothing hangers appeared a limited number yet was sufficient for my personal clothing but a little less than some other places I have stayed in between 2 guests. The roundhouse of Bournemouth provided double this for example.
Tea provisions
A Large high capacity kettle was provided unlike in Ipswich with 1.5 litre capacity which was good. The mugs however were disappointingly small which was a real shame and countered this strength.
Community areas
The Bar beside reception looked bustling with people suggesting a sociable and enjoyable setting. On entry it appeared very clean and pleasant so a strong positive.
The hotel did not have a swimming pool, gym or sauna and did not have leaflets or posters as was the case in some places for replacement items on offer or breakfast deals. This did give a clean impression in the rooms however.
Washing and cleaning
A Dual nozzle was present in the en suite bathroom shower with an effectively working extractor fan to prevent dampness . On leaving the shower however it did become apparent that water did flow out between the tiles despite shielding with the curtain. This is an area for development since perhaps a new curtain or floor service may have improved this.
A Hairdryer was provided which was a nice addition beside a reasonably sized mirror which was highly useful. Some all in one shower gel and shampoo was provided which was useful. Clean towels were provided on the bed as required.
Price
With prices ranging from around 30 pounds and up this seems reasonable for what was provided and a mid to low range price for the star rating. This does suggest that for a stay the hotel is great value. Especially when the inner city location is considered.
Customer service
Highly pleasant lady on reception. Bubbly and characterful providing clear instructions and a quick and slick checkin. She seemed very approachable to voice concerns on checkin. Room service was carried out effectively albeit and slightly irregular times. Perhaps this was due to the unconventional layout however so could be excused.
Overall
A highly pleasant hotel which although lacking a few little extras and facilities was friendly warm and welcoming. It had the facilities, cleanliness and room service necessary for a relaxing stay which did not feel dated. The hotel was a reasonable price.
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