Double tree by Hilton hotel review – ( Room 408) (8.5/10) ” Spacious and clean with good facilities”.

” Complementary cookie”.
” Comfortable and spacious room”.
” Great-sized TV and reliable Wifi”.
” Easy quick walking access to high street and train station”.
” Iron and board provided” .

” No hairdryer in room”.
” Who wants an optional deposit ?”.
” Drawer with mind of it’s own”.
” Staff a little eager for sales”.


The room was of great size with a comfortable carpet. On checkin the staff were very friendly and welcoming and highly professional in conduct and dress.
A free cookie on arrival was a great treat after a long day at work.
The reception area was generously sized and on reception, breakfast was offered with a price which was good even if this price was 12 pounds !!!

I didn’t like the idea of an optional deposit however to claim back the remnant of at the end of my stay since this felt like it was being forced upon me. The keycards were explained to me a.k.a which one was for power to my room and which one was for entry access. This system worked well.

Tea provisions

The tea provisions were great along with reasonable size mugs. It was a shame the kettle capacity was only 1 litre and with the dial inside the vessel. This felt a little impractical. That said the presentation of tea spoons, tea biscuits, sugar and tea and coffee selection were second to none. The familiar Border tea biscuits as seen in Bristol were back which was great to see. Equally a choice of brown or white sugar was nice, 8 semi-skimmed milks could have been altered to include a combination of full fat milk also, although the count was sufficient.

Twinings everyday and Twinings earl grey were the 2 tea offerings which was refreshing compared to the usual PG tips. 8 were provided for me and my room mate which was a good number at 4 each. With 9 sugar sachets and a choice of decaf or normal coffee, the tea provisions put on a great display.

Community areas

Downstairs on entry there was a seated area and on site was apparently a fitness suite.
The corridors required keycards for access which was helpful for security purposes. Unlike most other hotels my key cards did not wear out during my stay which was a great relief.

There was a seated area with buffet style catering which was nice and key historical features of the building were conserved despite the modern ambience which was respectful and appreciative of the city.


With price hovering around £80 per night the hotel is not cheap. It does come with those luxury touches that would be expected for a pricey stay such as great comfort and cleanliness which makes value reasonable.

Washing and cleaning

A shower with 2 nozzles 1 for bath/shower and the other temperature was great since good pressure was easy to achieve and for bath or shower preference, the washing facilities worked well.
Conditioner, body lotion, shampoo and body wash bottles were provided which appeared a great range and well presented on a metal tray. They were a little small however. Presenting the soap on a separate tray made it look the part. The brand verbena and lavender was used consistently suggesting quality.

2 quilted toilet rolls were provided which was good and a small litterbin in the en-suite.
The shower had a textured floor to prevent slipping which was nice.

Over 5 towels were provided in the bathroom space which seemed plenty.
Lots of mirror space was available with a 3/4 mirror in the bathroom and a full height one directly outside. And there was a great size mirror beside the wide TV. The room therefore appeared very spacious yet benefitted from a boxy shape for pleasant TV viewing.

Whilst you were provided with an iron there was no hairdryer which was a bit of a letdown, compared to many other places I have stayed previously.

Chilling in your room

The carpet was comfy to walk on bare footed which lead up to a great sized LG TV. This almost dwarfed the roomsize yet was great for entertainment. The remote was provided alongside next to some useful information. No intermittency was suffered in signal for TV or Wifi.

Free Wifi was provided throughout which only required an email for registration. No fiddly password searches or code entry were required which was very refreshing.

Plenty of drawspace and hangers were provided (7-8) for 2 guests. Only criticism with storage was that the drawer wanted to open on it’s rollers so had to be properly closed. A safe was provided in the wardrobe which perhaps should be the case for wealthier guests possessions. Not that I was privileged enough to benefit from this personally.

Customer service

Room service was very good and everything was kept clean. Staff seemed friendly and helpful and respected placement of tea provisions. These were left out of a confined draw on room service suggesting staff respected how we liked things.

Staff seemed approachable and mostly relaxed if a little pushy to promote sales at times.


Great centrally located hotel with facilities including fitness suite and historical features. Comfort and cleanliness with pleasant extra touches were apparent at every turn. Whilst a little pricey for stay, breakfast and offered deposit the stay reflected a refined experience close to perfection.

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